Tomato Promo.Privacy Policy
This policy explains how Company Q, a business name of The trustee for Macro Trust, ABN 37 545 252 825, using Tomato Promo as a brand (“we”, “us”), handles personal information.
It applies to tomatopromo.com and to Company Q lead-generation websites, forms, telephone services and digital assets that link to this policy.
1. Information we collect
Depending on how you interact with us, we may collect your name, business name, email address, telephone number, location, service requirements, enquiry details, communications, billing information and information about how you use our websites and services.
We may also collect call, form, source, referral, device, browser, analytics and advertising information where lawful and appropriate.
2. How we collect information
We collect information directly from you when you submit a form, telephone or email us, use a service, make a payment, respond to a campaign or otherwise communicate with us.
We may also receive information from a website or lead-generation asset we operate, a customer or business for whom we provide services, referral partners, advertising platforms, analytics providers and other lawful sources.
3. Why we use information
We may collect, hold and use personal information to:
- respond to enquiries and requests;
- connect an enquiry with a relevant service provider or business;
- operate websites, lead-generation assets, call and form routing, marketing and related services;
- provide, administer, bill and support our services;
- communicate about relevant Company Q, Tomato Promo or third-party services where you have consented or the communication is otherwise permitted by law;
- measure, improve and protect our websites, campaigns and services;
- prevent fraud, abuse and security incidents; and
- meet legal, regulatory and record-keeping obligations.
4. Lead routing and disclosure
When you make an enquiry through a lead-generation asset, we may disclose the enquiry to the business, customer, contractor or service provider responsible for responding to it. The collection notice or context of the relevant asset may identify that recipient or describe the relevant service category.
We may also disclose information to service providers that support hosting, telecommunications, forms, CRM, email, analytics, advertising, payment processing, professional advice, security and business operations.
We do not sell personal information as a standalone product. We may generate, route and manage enquiries as part of our lead-generation and marketing services.
5. Marketing communications
Where you consent, or where otherwise permitted by law, we may contact you about other relevant services and offers from Company Q, Tomato Promo or selected service providers.
Commercial electronic messages will identify the sender and include a way to unsubscribe. You may withdraw consent or opt out at any time by using the unsubscribe facility or contacting us. We will action opt-out requests as required by law.
6. Cookies and analytics
Our websites may use cookies, analytics, advertising tags and similar technology to operate the site, understand traffic, attribute enquiries, prevent abuse and improve marketing. Browser settings may allow you to limit some cookies, although doing so may affect site functions.
7. Overseas processing
Some service providers may store or process information outside Australia, including in the United States and other countries in which their systems or subcontractors operate. We take reasonable steps appropriate to the circumstances when selecting and using those providers.
8. Storage and security
We use reasonable administrative, technical and physical measures to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
No internet or storage system is completely secure. We retain information only for as long as reasonably needed for the purposes described in this policy, our legal obligations, dispute management and legitimate business records.
9. Access and correction
You may ask to access or correct personal information we hold about you. We may need to verify your identity and may refuse or limit a request where permitted by law. We will explain any applicable reason.
10. Questions and complaints
To ask a question, request access or correction, opt out of marketing, or make a privacy complaint, email [email protected].
We will review and respond within a reasonable time. If applicable and you remain dissatisfied, you may contact the Office of the Australian Information Commissioner.
11. Other websites and businesses
Other businesses that receive an enquiry are responsible for their own subsequent handling of personal information. Their privacy practices may differ from ours. Third-party websites linked from our services are also governed by their own policies.
12. Changes to this policy
We may update this policy when our practices, services or legal obligations change. The current version and effective date will be published on this page.
13. Our details
Company Q
A business name of The trustee for Macro Trust
ABN 37 545 252 825
Using Tomato Promo as a brand
[email protected]